Privacy Policy

Data Protection

VELTRADE LLC is committed to ensuring the right to privacy and the protection of its Users’ data. In compliance with REGULATION (EU) 2016/679 (GDPR) regarding the processing of personal data, we hereby provide information on the following points concerning the treatment of personal data through this website:

Data Controller

• Identity: VELTRADE LLC

• EIN: 35-2925196

• Mailing Address: 407 Lincoln Rd, Ste 709, Miami Beach, FL 33139, USA

• Email: info@elixemarket.com

Purpose of Processing

Depending on the form completed by the User, data will be processed for the following purposes:

• Registered Users: The information provided in the registration form is used for User management, allowing access to your profile, order history, and purchases without re-entering identification data (name, surname, email, and phone) or delivery address. Profile settings can be modified at any time. elixemarket.com does not permit false registrations or identity theft; providing false information will result in automatic account termination. We reserve the right to verify information via telephone.

• Newsletter: Where consent is granted, we will use your contact details to send updates, news of interest, and promotions. Channels include email, post, phone, SMS, and push notifications, strictly subject to your consent.

• Contact: Data provided via contact forms will be processed exclusively to address your inquiry or request.

• Claims Form: Personal data provided will be used solely to manage your formal claim.

• Returns Form: Data will be processed to evaluate and manage requested returns or exchanges, including product collection if necessary.

• Other Purposes: Information may occasionally be used for service improvement surveys and managing suggestions or complaints.

Lawful Basis (Legitimation)

The legal basis for data processing is the User’s consent and acceptance in each section where personal information is collected. The User has the right to withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal. Regarding commercial communications via electronic means, where a prior contractual relationship exists, the basis is grounded in Article 21.2 of Law 34/2002 (LSSI). Users will always have the option to opt-out of future communications.

Recipients

Processing information through this website does not involve international data transfers. For online purchases or returns, necessary data (name, address, and phone number) will be shared with the transport company to facilitate the delivery or collection process.

Your Rights

You have the right to Access, Rectification, and Portability. To exercise these rights, the User may email info@elixemarket.com or send a letter to 407 Lincoln Rd, Ste 709, Miami Beach, FL 33139, USA, specifying the requested changes. If you believe your data protection rights have been violated by VELTRADE LLC, you may file a complaint with the competent Data Protection Supervisory Authority.